Effective 22 July 2026
We will approve a full refund of your first Personal Pro or Team annual purchase when you request it within 14 calendar days of the purchase date. This policy applies once per customer. It does not reduce any refund or withdrawal right that mandatory law gives you.
Renewal charges are non-refundable after they are processed, except where required by law or where the charge was duplicated or made in error. Cancel before the renewal date to prevent the next annual charge.
Cancel through your Conduit account or the Dodo customer portal. Cancellation stops the next automatic renewal. Paid access continues through the current period. Conduit then downgrades to Free without deleting your local work.
Email [email protected] from the account email and include the Dodo order or invoice identifier. Do not send card details. Dodo Payments is the merchant of record and returns an approved refund to the original payment method. Bank processing may take up to 10 business days after Dodo issues it.
The voluntary 14-day policy does not apply to a later subscription bought after the same customer received a prior voluntary refund, to fraudulent purchases or to access terminated for a material breach. We will correct duplicate and erroneous charges. Mandatory consumer rights always apply.